missdiane: (SW ObiWan thinks you smell)
My tweeting my rant to Wegmans got a response and this is the lame letter from the store which I'll insert my opinions in bold:

"Good Afternoon, I wanted to take the time this afternoon and reach out to you in regards to your recent shopping experience here at our store. First off I want to apologize for your poor shopping experience as we would never want that to happen to our customers. I will first address your experience with the Sushi not being ready for your convenience at 9 am when you were in shopping, due to the freshness of the products we aim to have all of our sushi set around 10 am, with that being said we have our employees here starting as early as 6 am, so if you ever want a specific roll that is not out we would be glad to make that roll for you. I apologize that the new cauliflower rice roll was not out for you and I hope in the future you are able to give this a try."

By 9am on a weekend, any grocery store is HOPPING with business and food that's advertised as prepackaged should be ready to pick up. If the staff members already been there for two to three hours, having only three kinds of rolls prepared is pretty sad. It reeks of poor management. There's no actual visual menu of sushi rolls to pick from that I've ever seen, what would I even know to ask for without pestering someone for a listing? Besides, who else would feel shitty about interrupting someone making regular stock for them to stop and make me something special?

In regards to the Produce department not being fully stocked in the morning we have 3 overnight employees that come in to assure the department is ready to go in the morning. If there is ever a specific item you are looking for don’t hesitate to ask as it should be on the fresh delivery that we receive every morning.

Yet again, what a cop-out putting the burden on the customer to hunt someone down to ask for something. I wasn't not talking about one or two items being out of stock, entire WALLS of produce were completely empty at 9am. Well, except for obnoxiously overpriced crap like the $7/pound pre-cut cauliflower and the other expensive pre-chopped produce. It's all about the profit, clearly.

As for the Merchandising side of the store, we have a full team of overnight employees who stock our store and make sure It is ready for our business first thing in the morning when our store opens and we have employees here throughout the whole day to ensure our product levels are good for our customers

Uh...except that I observed that the product levels were not ready for business even three hours after opening much less first thing and that the product levels were not good. It was the primary point of the entire previous rant. Pay attention, bud.

I also want to apologize for your poor check out experience and we will address this with the cashier, if you are able to reply with the operator Id number located at the bottom of your receipt, it would be greatly appreciated.

No. I'm not laying the burden of shitty bagging on one person. I noted and have tweeted and emailed them in the past about bagging problems. It's a MANGEMENT problem. A TRAINING problem and I won't have one individual cashier punished for a systemic issue.

We do take a these concerns seriously and they will be addressed. We put a lot of time and effort into training our employees and if there is ever a time we can get better we will always seize that opportunity. I would love to chat with you and help resolve any more of your concerns in the future, I hope we do not lose you as a customer as we are always looking for way to continuously improve our business. We appreciate your feedback and will do what we can to be better every day. If you are ever in our store again which I hope you will be don’t hesitate to ask for one of our Store Leadership members so we can assist in the future. Thank you so much.

You know, if it weren't for the lame excuses given earlier, I'd believe this. But after all those deflections and requests to blame things on anyone else except management, this comes across as a copy/paste form statement.

This reinforces my thought that I'm going to see what else is out in the big, wide world of food shopping. I'm sure there are some nice and maybe nearby Mom and Pop places I haven't explored that could use my money. Is Wegmans going to go under from not having my piddly bit of business? Maybe not, but I'm sure I'm not the only one that's displeased with a lack of customer service.
missdiane: (Bear hiding eyes)
Wegmans is at risk of losing a good customer because today's grocery trip was an epic fail. I'd been going more to Trader Joe's of late and even sometimes Stop and Shop and Target since they're so much closer to me but I'm usually a pretty loyal Wegmans shopper and am there at least every other week, sometimes weekly. Heck, I've (only half jokingly) referred to them as my "holy land" to people. I'm even one of their speshul "Insiders" that takes surveys and such. I've overlooked their lapses in the past - especially when it comes to the shitty job of bagging their people do. But today...well...it was pretty darned pathetic.

Last week I shopped at Trader Joe's, mainly because they have my favorite biscotti and I wanted to stock up and I didn't need much else. I'd bought a bag of the cauliflower crumbles there in hopes of trying out that low-carb low-cal option but my one vegetable bin has been weird in that veggies have been going bad entirely too fast and the crumbles were the victim of the wonky drawer. I've since taken out the drawers and cleaned them with vinegar even though they didn't seem dirty at all and have higher hopes of the stuff lasting longer.

Schlepping down to Princeton on 1 can get annoying and it never dipped below the mid 70s last night so I didn't feel like the trip. Instead I opted for the Woodbridge Wegmans, thinking I could do some one-stop shopping and get good stuff. Boy, what a disappointment. I walk in and it seems that the only thing in the produce area that's stocked decently are their pre-cut veggies. Makes sense to them since they make more money on them but holy CRAP there was absolutely NO way I was going to pay - wait for it - SEVEN DOLLARS for a small pound package of cauliflower rice. It's not like it was blessed by magical flipping fairies. They ran it through a food processor and slapped it in a package. Yeah, sure, I could've gotten a whole cauliflower and dug out my little food processor but I admit in the summer, I get lazy. I hardly want to cook, much less do much prep. So no trying the cauliflower rice this week. 

I saw a sign that advertised sushi made with said cauliflower rice which would've been fun to try but no shock that none was prepared. I do like to indulge in Wegmans sushi since it's good and it's my post-shopping treat. I go relatively early but I'm thinking by nearly 9am on a weekend there should be a pretty decent selection. Nope. In fact there was hardy anything in the sushi bar at all. I reluctantly opted for the skinny rolls which I'll eat for lunch. (Note to Trader Joes, improve your sushi, PLEASE). 

The meat section was barely stocked with the exception of all of the big bold FAMILY PACK shit that as a single gal with a not-so-big freezer is wasted on me. I've noted that in many a survey. Not that it's been paid attention to. Aside from some pre-cut lunchmeat - since I wasn't waiting in the massive crowd to get someone to slice something from the deli - I mentally calculated that I had enough in my fridge and freezer for meats to get me through the week. 

I rounded back to the produce and it was still barely stocked. Many, many empty bins where there could've been fresh produce yet stockers slowly rolling by and chatting with coworkers. You're losing a good chunk of money if you don't have stuff ready to grab on weekend mornings, guys. That and is there some reason you don't schedule people to come early and stock so it's not a mad crush of carts trying to buy crap?

I managed to get a few things that looked respectable enough and hit the regular part of the store. Ugh. Even more chaos and empty shelves. When I finally mentally sighed "yeah, that's enough," I headed to the registers and was lucky to find one that was ready to go. If things had been better, I would've had to wait longer since I would've lingered and bought more. But by this point I was ready to get my shit and get the hell out of there. I had to quickly toss things on the conveyer belt and the checker asked if I wanted to bag in the ones I brought which I said yes, I did. I got to the front as fast as possible but evidently not fast enough for her since she started grabbing bags and stuffing things inside them. 

I would've been grateful for that IF it weren't for the fact that she was filling them to the brim and making them heavy as hell and when I mentioned that I had cold bags (since it was already 80+F outside), she ignored me. One bag had to be over 15 pounds with my eggs balanced precariously on top. Asshat. I checked out and moved to the side and rebagged my things as not to have a disaster, to put cold and frozen things in the cold bags and so the damned straps wouldn't break from the weight. (Hey, it happened to my friend I was shopping with one time at this same store when they completely overloaded her bags and she lifted one and KABOOM. Juice went everywhere.)

Anyway, it was annoying at best. I think for a while I'm going to make the trek to TJs and fill in with other grocery stores with better prices and such. Hell, if the Target stores near me start getting more diversity and more local produce and maybe fresh deli and meats, you'll be in serious trouble of me being a regular customer there instead, Wegmans. 

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